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IT Solutions

Project Implementation

At TTNI we are committed to providing optimal professional IT solutions tailored to the customer’s needs at competitive prices.

We take our IT project implementations very seriously and subsequently take the time to ensure that before we start the project all the necessary details have been compiled and that the customer expectation is clear and achievable. Our skilled team will support the client to define the scope of the project by drilling down the business drivers into a set of businesses, technology and delivery parameters. Through this method we can define the implementation and deployment strategy in a single or incremental approach depending on the business impact and customer requirement. During project implementation the project lead will employ a regular reporting mechanism to ensure the customer is aware of the project progress and current status. Once the project has been completed our helpdesk service is always available to take over with a seamless knowledge transfer form project manager to support agents. With this effective approach we can support for the full project life cycle and beyond.

Our scope of operations is as varied as our Toyota customers and can range from infrastructure to application development.

TTID Helpdesk

Our helpdesk was established to support our customers in an effective manner in order to create a 'Silent IT' approach. Our philosophy is that the users should be allowed to focus on their core activities without feeling the impact of IT related issues. Today we are supporting customers across most of Europe in multiple languages (including Japanese). Our skilled technical specialists can support from simple issue logging up to the final resolution (1st, 2nd & 3rd line support).

As we understand the helpdesk is the connector between IT and the user. We have taken a customer-centric approach that can be customised to specific customer needs to guarantee all members are comfortable and confident that they have a strong and responsive IT support mechanism. From a management and company perspective we maintain a steady stream of reporting and escalation notifications so as to ensure that all issues are resolved in the quickest way possible with the minimal impact to the working environment. We also recognise that a helpdesk should be both dynamic and proactive, therefore, we are constantly trying to better our approach and provide recommendations on how the client environment can be improved.

Hosting

As Toyota has very strict security guidelines TTID has initiated private ATSG (All Toyota Security Guidelines) compliant cloud services for Toyota. Effectively we are providing a data centre functionality that can support numerous applications and activities with maximum security at competitive prices. For more information about our cloud services please contact us.

Telematics

Machine to Machine communication is rapidly becoming one of the most innovative and dynamic areas in IT. We can clearly see the importance of M2M in the automotive industry, specifically, in the Telematics area. As usual TTID is ready to support.  In order to help our customers stay ahead of the competition we have established our telematics team. The main concept behind our vision is to keep it simple and profitable. We are able to achieve this through offering a fully managed service from hardware to data collection and even to the customer interface.  As we also understand that Telematics is an extremely complex and challenging market our business specialists can help to evaluate the market and propose competitive solutions based on our experience.